All products are subject to availability. Once an order is placed, you will receive an email confirmation with your order details. Orders are typically processed and shipped within 7-14 working days, and customers can expect delivery within 2-4 working days from the date of dispatch. International shipping timelines may vary based on the destination.

First-time shipping is on us. In case of an exchange, customers are required to cover the cost of returning the item and the delivery charges for the exchanged product.

All orders are shipped from our studio in New Delhi using reliable courier partners for domestic shipments and equivalent services for international orders.

Shipping Within India

• We offer free shipping on all orders within India.
• Once shipped, orders typically take 3-5 working days to reach their destination.

International Shipping

• We ship to most major countries, including USA, Middle East, Europe, Japan, and Hong Kong.
• Shipping charges are calculated based on weight and destination zone, and additional shipping fees will apply for international orders.
• Please note that Crowd is not responsible for any customs duties, taxes, or delays at the destination country’s border. These charges, if applicable, must be borne by the customer.

Cash on Delivery (COD)

• Cash on Delivery is available on eligible orders within India below ₹10,000.
• Additional COD charges may apply at checkout.
• All COD orders are subject to confirmation prior to processing.
• Crowd reserves the right to cancel or refuse COD orders that cannot be verified.
• Customers are requested to ensure availability to receive the shipment and complete payment at the time of delivery.

Cancellation Policy

• Once an order is placed, we are unable to modify or cancel it.
• If you wish to exchange an item after receiving your order, please refer to our [Return & Exchange Policy].

Product Availability & Descriptions

• Product details, including specifications, content, and pricing, may be subject to change without notice.
• While we make every effort to display product attributes, such as colour and texture, as accurately as possible, actual colours may vary depending on your screen settings.
• The availability of a product on our website at a particular time does not guarantee its availability in the future.

For any shipping-related queries, feel free to reach out to us at contact@shop-crowd.com or WhatsApp us at +91 9211705648.